Ordering & Payments

You can place your order safely and simply on-line or through one of our friendly Sales Team over the phone.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All orders outside the UK mainland (including N Ireland) will be subject to a postage and packing charge, which you will be advised of prior to shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

All goods require payment in full at the time of order. This may be done by debit card, credit card or by cheque (however, all cheques take 5 working days to clear before we can dispatch your order).

VAT

Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore shown exclusive of any VAT.

Returns & Exchanges

Note: Your statutory rights are not affected in any way

At Oakley Healthcare we offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone & in writing by email to info@oakleyhealthcare.com


or by post to:

Oakley Healthcare

Oakley House

Monks Pond Street

NN1 2LF

Alternatively Customers can return their orders themselves, in all instances a Returns form & Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Where goods are made to order for example Power chairs and products which for Health & Safety reasons cannot be returned for example Incontinence products & Bath lifts please refer to our Terms & Conditions.The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Factory Outlet Scooters reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to The company.

Where goods need to be dismantled to enable return, providing you notify in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £80.00 and will be within 14 days of receipt of confirmation of your cancellation.

All refunds will be processed within 14 days following receipt of goods.

Please be aware when signing for your scooter you are signing for the condition of the contents not the box. If you are unable to check the contents please tick unchecked/damaged which will take the liability off you.

If your product(s) were delivered by standard delivery and you wish to return them via courier you  will incur one of the following charges, depending on the product.  The charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.

Charges
Orders under £30 £6.00
Daily Living Aids £15.00
Walking Aids £15.00
Manual Wheelchairs £25.00
Bathroom Aids £25.00
Mobility Scooter £70.00
Recliner Chair £50.00
Power Chair £50.00
Bedroom Aids £50.00
Patient & Handling £50.00